Shipping policy
Thank you for shopping with HECTIC. We are committed to delivering your order safely and efficiently through our trusted logistics partner, Quiqup.
Processing Time
Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Within the UAE
We currently ship across the United Arab Emirates using Quiqup.
Estimated delivery times:
- Dubai: Same-day or next-day delivery, depending on the order time and service availability.
- Abu Dhabi, Sharjah & Ajman: Same-day or next-day delivery, subject to coverage.
- Fujairah, Ras Al Khaimah, Umm Al Quwain & Al Ain: Next-day delivery.
Delivery times are estimates and may vary during peak periods, public holidays, or due to unforeseen circumstances.
Shipping Charges
Shipping fees are calculated and displayed at checkout before payment is completed.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email or SMS with tracking information (where available) so you can monitor your delivery.
Delivery Information
Please ensure that your shipping address, contact number, and delivery details are accurate. HECTIC is not responsible for delays resulting from incorrect or incomplete information.
If our courier is unable to complete delivery after multiple attempts or cannot reach the recipient, additional delivery charges may apply for redelivery.
International Shipping
International shipping is currently unavailable. We are working to expand our shipping destinations in the future.
Lost or Damaged Parcels
If your order arrives damaged or you believe it has been lost during transit, please contact us at [your email] within 48 hours of the expected delivery date. We will work with our delivery partner to resolve the issue as quickly as possible.
Contact
If you have any questions regarding shipping or your order, please contact us at:
Email: hecticdubai.info@gmail.com
Phone: +971 56 662 8688